Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to cancel your purchase and return purchased products. You must inform the Vendor of your decision to cancel and can do so by: (a) using the online return form available on the website (the “Return Form”); or (b) Contacting US within fourteen (14) calendar days from the date on which you received the purchased product (or for purchases of multiple products, the date of which you received the last product) from www.philpetter.com.
Returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify the Vendor of your decision to cancel.
TERMS AND CONDITIONS OF RETURN
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
- we invite you to correctly fill in and submit the online Return Form* within fourteen (14) calendar days from the date of your receipt thereof;
- the products have not been used, worn, washed or modified;
- the identification tag is still attached to the products with the disposable seal;
- the products are returned in their original packaging;
- the returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify us of your decision to cancel;
- the products should not be damaged.
If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the purchased products. You will have to take care of the return shipping costs which are at your expense
Without limiting the paragraph above, the cancellation right set out above does not apply to:
- sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons;
- products comprising sealed audio or video recordings or computer software, if the product becomes unsealed after delivery;
- products which are made to your specifications or clearly personalized; or
- products which have become inseparably mixed with other items after delivery.
REFUND TIMES AND PROCEDURES
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, PayPal), the Vendor will refund you all payments received from you for such cancelled purchase, when you return the products yourself, fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time.
You may be liable for, and we may deduct from any refund due to you, any diminution to the
value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Without prejudice to the above, and once the Vendor has checked that the return was carried out in compliance with the above conditions, the time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
- purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
- payment by PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card;
All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.
* Download and complete the paper Return Form to exercise your right to return.